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Hiring companyWorkday

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Senior Technical Account Manager

Pune, India Full-time Hybrid

About the role

Workday seeks a Senior Technical Account Manager for EMEA shift, focusing on strategic accounts, escalation management, and cross-functional liaison. Responsibilities include building relationships, prioritizing accounts, leveraging Workday architecture, engaging senior leadership, owning escalated issues, reviewing trends, advocating customers, chairing roundtables, driving self-sufficiency, piloting programs, and traveling up to 25%.

What you’ll do

  • Build relationships with strategic accounts
  • Prioritize multiple accounts
  • Act as liaison across teams
  • Leverage Workday Architecture
  • Proficiency in HCM, Payroll, Financials
  • Plan solutions for upcoming events
  • Engage senior leadership to remove roadblocks
  • Own escalated issues
  • Use business judgment to coordinate solutions
  • Review cases for trends
  • Advocate for customers
  • Manage fast-paced situations
  • Chair roundtables with stakeholders
  • Participate in steering committees
  • Drive customer self-sufficiency
  • Pilot new programs
  • Travel up to 25%

What you’ll bring

  • BS/MS in Technical Degree or equivalent experience
  • 7+ yrs product support/account management/consulting for large ERP/HCM/Financial/CRM/cloud systems
  • 5+ yrs implementing/managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos

Nice to have

  • Experience in HR, Payroll, Time Tracking, Recruiting, Financials
  • History of managing issues through resolution and escalation at executive level
  • Leadership skills engaging C-Level stakeholders
  • Outstanding customer service record
  • Team player across corporate functions
  • Excellent verbal, presentation, written communication; chair meetings/webinars
  • Read, anticipate, assess high stress situations
  • Deal with stress of project timeframes/competing priorities
  • Strong planning/organizational skills; project management experience required
  • Excellent analytical, problem solving, multitasking
  • Work independently, adapt quickly, positive attitude

Skills

Technical Account ManagementCustomer SuccessAccount ManagementERPHCMPayrollFinancialsCRMCloud ComputingProject ManagementStakeholder EngagementCommunicationProblem SolvingAnalyticalMultitasking

Education

Bachelor's, Master's

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