Senior Analyst, Customer Journey Mapping

About the role

Barclays Business Banking team drives customer‑centric transformation across UK Business Banking operations. The Senior Analyst builds analytical tools, maps end‑to‑end journeys using Figma and Blueworks Live, and translates insights into actionable improvements in efficiency, risk and experience. Based in Noida or Gurugram, on‑site work with hybrid flexibility, relocation assistance available.

What you’ll do

• Translate complex operational challenges into simplified, scalable journeys
• Develop visualizations highlighting pain points and improvement opportunities
• Oversee journey‑mapping analysts’ output and ensure quality
• Identify automation opportunities leveraging RPA and AI/ML models
• Support transformation initiatives including business case development and benefit tracking

What you’ll bring

• Experience in Target Operating Model design and customer‑centric transformation delivery in Banking
• Expert level proficiency in Figma, Blueworks Live, MS PowerPoint
• Strong analytical and problem‑solving skills
• Excellent communication and stakeholder management

Skills