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Hiring companyAccenture
Verified today
Customer Contact Comms Senior Analyst, Voice
Bengaluru, India Full-time
About the role
Customer Support vertical at Accenture focuses on delivering seamless omnichannel customer communications. The Senior Analyst resolves customer queries, handles escalations and complaints, and ensures fault closure within SLA while collaborating with peers and occasional client interactions. Bengaluru office, on-site work schedule with rotational shifts.
What you’ll do
- Analyze and solve increasingly complex customer issues
- Interact daily with Accenture peers and occasional clients
- Oversee small work efforts or teams as needed
- Make decisions impacting own and others' work
- Maintain SLA compliance for fault and complaint resolution
What you’ll bring
- 5-8 years experience
- Any graduation
- Travel and Hospitality/Hotel industry experience
- Adaptable and flexible
- Strong client relationship skills
- Team collaboration
- Excellent written and verbal communication
- Interpersonal skills
Skills
OmnichannelCustomer CommunicationsAnalysisProblem SolvingClient Relationship