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Hiring companyAccenture
Verified today
Customer Contact Comms Analyst
Gurugram, IN, India Full-time On-site
About the role
Accenture Customer Support vertical focuses on delivering seamless omnichannel customer communications. The Customer Contact Comms Analyst resolves queries, escalations and complaints, ensuring issues are closed within SLA while coordinating across phone, chat, text and in‑person channels. Gurugram, IN, India, on‑site work model.
What you’ll do
- Analyze and solve lower‑complexity customer issues
- Interact with peers and update supervisors
- Limited client exposure with moderate instruction
- Make decisions impacting own and others' work
- Contribute individually within a focused team scope
What you’ll bring
- 3-5 years experience
- Omnichannel communications experience
- Strong written and verbal communication
- Team collaboration
- Adaptability and flexibility
- Commitment to quality