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Hiring companyAccenture
Verified today
Customer Contact Comms Associate
Gurugram, India Full-time On-site
About the role
Customer Support vertical at Accenture focuses on delivering seamless omnichannel experiences for clients. The Customer Contact Comms Associate resolves customer queries, handles escalations and complaints, and ensures issues are closed within SLA. Based in Gurugram, India, on-site work model with rotational shifts.
What you’ll do
- Resolve customer queries and complaints
- Handle escalations and ensure SLA compliance
- Coordinate across omnichannel platforms
- Work within rotational shift schedule
What you’ll bring
Any Graduation
Nice to have
- 1-3 years experience
- Proficient English
- Strong written and verbal communication
Skills
OmnichannelCustomer ServiceCommunication