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Hiring companyAccenture
Verified today
Customer Contact Comms Associate
Gurugram,India Full-time On-site
About the role
Customer Support team at Accenture handles omnichannel customer communications, ensuring seamless experiences across online, in‑store and mobile channels. The Associate resolves queries, manages escalations and complaints, and closes faults within SLA targets. Gurugram, on‑site work model, with rotational shifts as needed.
What you’ll do
- Resolve customer queries and complaints
- Manage escalations and ensure SLA compliance
- Coordinate omnichannel communications
- Work in rotational shifts as required
What you’ll bring
- Any Graduation
- English proficient
Nice to have
1-3 years experience
Skills
CommunicationOmnichannelCustomer ServiceEscalation Handling
Education
Any Graduation