A
Hiring companyAccenture
Verified today
Customer Contact Comms Associate
Gurugram,IN Full-time On-site
About the role
Customer Support vertical at Accenture, the global professional services firm, delivers seamless omnichannel experiences for clients. In this role you will resolve customer queries, manage escalations and complaints, and ensure fault closure within SLA, collaborating with your team and supervisor. Gurugram, India, on-site work model.
What you’ll do
- Resolve customer queries and complaints
- Handle escalations and ensure SLA compliance
- Close faults and complaints within defined timelines
- Coordinate across omnichannel platforms
- Provide routine problem solving based on guidelines
What you’ll bring
- Any Graduation
- 1-3 years experience
- English proficiency
Skills
OmnichannelCustomer ServiceCommunicationEscalation Handling