Customer Contact Comms Analyst

About the role

Accenture Customer Support vertical focuses on delivering seamless omnichannel communications for clients. The Customer Contact Comms Analyst resolves customer queries, handles escalations and complaints, and ensures fault closure within SLA, collaborating with peers and occasional client interactions. Bengaluru, on-site, hybrid schedule as required.

What you’ll do

• Analyze and solve increasingly complex problems
• Manage and resolve customer queries and complaints
• Handle escalations and ensure fault closure within SLA
• Collaborate with peers and Accenture management
• Oversee small work efforts or teams as needed
• Work rotational shifts as required

What you’ll bring

Any Graduation

Nice to have

• Written and verbal communication
• Adaptable and flexible
• Client relationship building
• Team collaboration
• Email and chat handling