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Hiring companyAccenture
Verified today
Customer Contact Comms Associate
Gurugram, India Full-time
About the role
Customer Support vertical at Accenture focuses on delivering seamless omnichannel experiences for clients. In this role you will resolve customer queries, handle escalations and complaints, and ensure fault closure within SLA while collaborating with your team and supervisor. Gurugram, on-site, rotational shifts may be required.
What you’ll do
- Resolve customer queries and complaints
- Handle escalations and ensure SLA compliance
- Coordinate omnichannel support across channels
- Follow detailed instructions for daily tasks
- Work as an individual contributor within a focused scope
What you’ll bring
- 1-3 years experience
- Proficient English communication
Skills
Omnichannel supportCustomer serviceWritten communicationVerbal communication
Education
Any Graduation