Senior Customer Services Analyst

About the role

Aiviq seeks a Senior Customer Services Analyst to lead a Hyderabad team, troubleshoot system issues, build data connectors, support releases, and maintain documentation, ensuring high customer satisfaction.

What you’ll do

• Oversee a small team of Customer Services analysts
• Troubleshoot system failures and investigate customer queries
• Build and maintain data connectors
• Support release testing on new features
• Ensure process documentation is up-to-date

What you’ll bring

• Lead and develop high-performing customer service teams
• Apply strong technical skills in customer-facing roles
• Proficient in SQL and system support
• Analyze complex data and resolve technical issues
• Deliver clear written and verbal communication in English
• Organize tasks with attention to detail
• Work independently with minimal supervision
• Use Microsoft Office, especially Excel, for analysis
• Experience in Asset Management preferred

Skills