About the role

We are looking for a Senior Executive to manage inbound customer interactions across phone, chat, email, and WhatsApp. The role requires 3+ years of customer service experience, strong English communication, and proficiency with CRM and messaging platforms. Candidates must handle rotational 24/7 shifts, multitask across channels, and maintain high satisfaction metrics. The position is on-site in Pune, Maharashtra, India, and offers a full-time schedule with rotational shifts.

What you’ll do

Respond promptly to inquiries via phone, chat, email, WhatsApp
Resolve issues efficiently to maintain satisfaction
Handle WhatsApp admin tasks: routing, escalation, reporting
Collaborate with cross-functional teams on complex queries
Maintain detailed interaction records
Meet performance metrics: response time, resolution rate

What you’ll bring

3+ years customer service experience
Strong English verbal & written communication
Proficient with CRM, chat, and email tools
Multitask & manage time in fast-paced settings
Experience with multiple support channels

Nice to have

Bachelor's degree or equivalent
Experience in e-commerce, retail, or customer service

Skills

Written and Verbal CommunicationCRM tools proficiencyChat and email platform experienceWhatsApp Business familiarity

Education

Bachelor's Degree