Senior Customer Service Executive

About the role

Customer Service team at Muthoot FinCorp focuses on delivering quality financial services and enhancing customer satisfaction. The Senior Customer Service Executive ensures process adherence, drives cross‑selling, and manages daily transactions while maintaining strong customer relationships. Hukkeri, on-site, full-time role.

What you’ll do

• Ensure quality of business and operational efficiency through process adherence
• Promote and maintain positive relations with customers and contacts
• Achieve productivity targets contributing to branch profitability
• Promote products and services, consistently cross‑sell and up‑sell
• Conduct promotional activities for marketing and referral programs
• Handle day‑to‑day transactions and valuables
• Maintain data and records related to daily transactions
• Retain customers by improving their financial well‑being

What you’ll bring

• 1 year experience in lending or financial services
• Graduate degree

Nice to have

• Result orientation
• Customer service and retention focus
• Digital mindset
• Relationship building
• Process knowledge
• Effective time management
• Cross‑selling/upselling skills
• Business development

Education

Graduate