Senior Customer Service Executive

About the role

Customer Service team at Muthoot FinCorp focuses on delivering high‑quality financial services to customers. The Senior Customer Service Executive ensures process adherence, drives cross‑selling, handles daily transactions and maintains records while promoting customer relationships. Based in Kothanur, on‑site work at the branch.

What you’ll do

• Ensure quality and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and prospects
• Achieve productivity and profitability targets for the branch
• Promote products and consistently cross‑sell and up‑sell
• Conduct promotional activities and drive referral programs for customer acquisition
• Handle day‑to‑day transactions and valuables
• Maintain all data and records related to daily transactions
• Retain customers to improve their financial well‑being

What you’ll bring

• Graduate degree
• 1+ year experience in lending/financial services
• Proficiency in local language and English
• Result orientation
• Customer service focus
• Digital mindset
• Relationship building
• Cross‑selling/upselling skills

Skills