MF
Hiring companyMuthoot FinCorp
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Senior Customer Service Executive
Vizag,,India Full-time On-site
About the role
Customer Service team at Muthoot FinCorp focuses on delivering high‑quality financial services to branch customers. The Senior Customer Service Executive ensures process adherence, drives cross‑selling, manages daily transactions and maintains records while fostering customer relationships. Vizag, on‑site work model.
What you’ll do
- Ensure quality of business and operational efficiency through proper process adherence
- Promote and maintain positive relations with customers and contacts
- Achieve productivity targets to contribute to branch profitability
- Promote products and services, consistently cross‑sell and upsell
- Conduct promotional activities for marketing and referral programs
- Handle day‑to‑day transactions and valuables
- Maintain data and records related to daily transactions
- Retain customers by improving their financial well‑being
What you’ll bring
- Graduate degree
- 1-3 years experience in lending/financial services
- Proficiency in local language and English
- Digital mindset
- Relationship building
- Cross‑selling and upselling skills
- Business development experience
- Effective time management
Skills
Result orientationCustomer serviceDigital mindsetRelationship buildingProcess knowledgeTime managementCross sellingBusiness development
Education
Graduate