Senior Customer Service Executive

About the role

Customer Service team at Muthoot FinCorp focuses on delivering quality financial services and enhancing customer relationships. The Senior Customer Service Executive ensures process adherence, drives branch profitability, and leads cross‑selling initiatives while handling daily transactions and customer retention. Seetarampet, Hyderabad, on‑site.

What you’ll do

• Ensure quality of business and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and prospects
• Achieve productivity targets to contribute to branch profitability
• Cross‑sell and up‑sell products during customer interactions
• Conduct promotional activities and drive referral programs
• Handle day‑to‑day transactions and valuables
• Maintain data and records related to daily transactions
• Retain customers by improving their financial well‑being

What you’ll bring

Graduate degree

Nice to have

1 year experience in lending or financial services