TC
Hiring companyTata Communications
Active listing
Senior Customer Service Executive, Customer Service Operations
Chennai,Tamil Nadu,India Full-time On-site
About the role
Customer Service Operations team at Tata Communications designs and supports network infrastructure. The role plans and designs FTTx networks using GIS tools, creates construction plans, manages quality control, and trains team members. Chennai, Tamil Nadu, India, on-site.
What you’ll do
- Plan and design FTTx networks using GIS tools
- Create detailed construction drawings and AutoCAD plans
- Conduct quality control on design deliverables
- Train and improve efficiency of team members
- Coordinate with field teams and stakeholders on design revisions
- Prepare and deliver As‑Built documentation
What you’ll bring
- 2+ years telecom planning/design experience
- Hands‑on GIS tools (MapInfo, QGIS, ArcGIS)
- AutoCAD and construction plan creation
- Team leadership and quality control
- Knowledge of fiber and copper network architecture
Nice to have
- Experience with FTTx design and deployment
- Familiarity with OSP/ISP construction standards
- Ability to prepare BOQ and BOM for MDU designs
Skills
network operationsnetwork designfiber opticsGIS toolsAutoCADFTTx planningquality controlteam training