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Hiring companyAXIS BANK LTD.

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Customer Service Specialist - Voice

Noida,India Full-time On-site

About the role

Axis Phone team at Axis Bank engages customers via inbound contact center to deliver seamless service and financial solutions. The Customer Service Specialist resolves queries on first contact, meets quality targets, and cross‑sells banking products. Based in Noida, on‑site work model.

What you’ll do

  • Resolve customer queries and complaints on first contact
  • Maintain high customer satisfaction and low handling time
  • Adhere to product and process requirements with zero errors
  • Escalate issues to appropriate internal stakeholders
  • Achieve call quality targets and key performance indicators
  • Cross‑sell and upsell banking products such as loans and premium accounts

What you’ll bring

  • Graduate or Post graduate from a recognized institution
  • 2-5 years relevant experience

Nice to have

  • Graduate or Post graduate from a recognized institution
  • 2-5 years relevant experience

Education

Graduate

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