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Hiring companyLennox International
Verified today
Specialist, Customer Service
Chennai,India Full-time On-site
About the role
Customer Service team at Lennox International ensures customer satisfaction by handling inbound calls, emails and warranty issues. The specialist adapts scripts, conducts research, and coordinates with internal functions to resolve complex service requests and promote appropriate products. Chennai office, on-site, third shift schedule.
What you’ll do
- Handle non-routine customer calls and email inquiries
- Resolve escalated problems and warranty claims
- Coordinate with cross-functional teams for post-delivery support
- Provide special pricing for non-standard warranty items
- Assist lower-level staff and suggest alternative products
What you’ll bring
- Bachelor's degree
- 3-8 years customer-facing experience
- Experience with Salesforce, SAP, MS Office
Nice to have
- Ability to navigate computerized data entry systems
- Strong written and verbal communication
Skills
SalesforceSAPMS OfficeCustomer Service
Education
Bachelor's