Customer Service Specialist

About the role

Dow Chemical Canada ULC seeks a Customer Service Specialist in Navi Mumbai to manage order entry, maintain product knowledge, and collaborate with Commercial, Quality, Supply Chain, and Customer Service teams. The role involves executing order entry, ensuring fulfillment, strengthening customer relationships, coordinating account activities, and maintaining service levels. Candidates must hold a bachelor’s degree and have 2–6 years of experience in similar roles, with strong problem‑solving, communication, and business process skills. Proficiency in Order to Cash, SAP, and ability to work flexible schedules aligned with international time zones are required. Dow offers competitive base pay, bonus opportunities, comprehensive benefits including medical, life, retirement, stock purchase, student debt match, travel insurance, wellness programs, paid time off, and employee discounts. The position is full‑time, on‑site in Navi Mumbai, India.

What you’ll do

• Execute order entry and manage fulfillment for designated business or customer groups.
• Maintain thorough knowledge of company products, applications, and service offerings.
• Develop solid relationships, understand customer needs, and gather market intelligence.
• Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
• Maintain service levels according to business prioritization.
• Differentiate between customer requirements and company capabilities, choosing best cost‑effective solutions.

What you’ll bring

• Bachelor’s degree required.
• 2–6 years of experience in similar roles.

Skills

Benefits

• Equitable base pay and bonus opportunity across global markets with local incentives.
• Benefits and programs supporting physical, mental, financial, and social well‑being.
• Competitive retirement program with company‑provided benefits, savings, and planning.
• Employee stock purchase program (availability varies by location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages with varied coverage options.
• Travel insurance available in certain countries/locations.
• Opportunities for training, mentoring, community involvement, and team building.
• Role‑based flexibility to maximize productivity and balance personal needs.
• Competitive yearly vacation allowance and paid time off for new parents and family care.

Education

Bachelor