Customer Service Specialist I

About the role

Thermo Fisher Scientific’s Bangalore Customer Support Center seeks a specialist to manage high-volume order processing and customer inquiries for global regions. The role involves resolving complex issues, maintaining data accuracy in Oracle JD Edwards and SAP, and ensuring strict adherence to service level agreements. This is a full-time, on-site position based in Bangalore, India.

What you’ll do

• Perform high-end order processing tasks using Oracle JD Edwards, SAP, and other applications
• Audit and handle customer complaints, providing appropriate solutions to proactively resolve issues
• Ensure adherence to internal/external processes and meet daily turnaround time guidelines
• Solve complex problems and share ideas with teams to improve processes
• Build collaborative relationships internally and externally to prevent recurring mistakes
• Work with Team Leaders to ensure proper customer service delivery
• Maintain master data and handle administration tasks accurately
• Adhere to organizational procedures, policies, and systems without slippage

What you’ll bring

• Bachelor’s degree in Arts, Science, Commerce, or Business Administration
• 4.5-7 years of hands-on experience in Order Management
• Proven customer support or client service representative experience
• Strong verbal and written communication skills
• Excellent analytic and problem-solving abilities

Skills

Education

Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)