Senior Technical Support Engineer

About the role

Senior Technical Support Engineer at Nium’s Tech Support team, focused on delivering real‑time global payment infrastructure. The role resolves technical issues across AWS, containerized microservices, and serverless architectures, using Kibana, Nagios, and ELK for monitoring. Based in Mumbai with a hybrid model (3 days onsite, 2 days remote).

What you’ll do

• Resolve technical issues for users across software, hardware, and network systems
• Troubleshoot and monitor microservice and serverless architectures
• Escalate complex cases to specialized teams
• Manage and prioritize support tickets using Freshdesk, Zendesk, JIRA
• Perform root cause analysis and log monitoring
• Automate daily tasks with scripting
• Collaborate with cross‑functional teams
• Document solutions and best practices

What you’ll bring

• 5-7 years supporting production apps on AWS or other cloud platforms
• Proficiency with PostgreSQL or MSSQL and NoSQL databases
• Experience with Docker, Kubernetes, Ansible, Jenkins, Chef
• Knowledge of ELK stack and Kibana
• ITIL, COBIT or Microsoft Operations Framework certification (preferred)

Skills

Benefits

• Competitive salary with performance bonuses
• Medical coverage and 24/7 employee assistance
• Generous vacation and year‑end shutdown
• Hybrid working environment (3 days onsite)
• Upskilling opportunities and learning stipend

Education

Bachelor's