AS
Hiring companyArmis Security
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Senior Technical Support Engineer
Bengaluru,India Full-time Hybrid
About the role
The Technical Support Team at Armis Security drives customer success by resolving complex security challenges on the world’s leading agentless device platform. As a Senior Technical Support Engineer, you’ll own Tier‑2 cases, troubleshoot Linux, Docker/Kubernetes, TCP/IP, and SQL issues, and collaborate with R&D, Product, and Customer Success to enhance the product experience. Based in Bengaluru, India, this hybrid role requires 2+ days onsite and focuses on global English‑speaking clients.
What you’ll do
- Own Tier‑2 support cases
- Troubleshoot Linux, Docker/Kubernetes, TCP/IP, SQL issues
- Collaborate with R&D, Product, Customer Success
- Create knowledge base content
- Mentor junior engineers
- Participate in cross‑team projects
- Engage with global English‑speaking customers
- Provide proactive deescalation
What you’ll bring
8+ years in technical support
Nice to have
- Cyber Security experience (network or application)
- Enterprise customer support
- TCP/IP & application layer knowledge
- Linux product support
- SQL query experience
- Docker/Kubernetes familiarity
- Scripting (Bash/Python)
- BS in CS or equivalent
Skills
LinuxDockerKubernetesTCP/IPSQLPythonBashCustomer Support
Benefits
- Health benefits
- Discretionary time off
- Paid holidays
- Monthly me days
- Inclusive workplace