Senior Technical Support Engineer I

About the role

Technical Support Team at Dover focuses on delivering high‑quality support services for its diversified manufacturing portfolio. The Senior Technical Support Engineer I leads hiring, training, performance management and daily operations to ensure efficient handling of customer inquiries. Bengaluru, hybrid (3 days onsite), relocation assistance available.

What you’ll do

• Recruit, onboard and train support staff
• Set performance goals and provide coaching
• Motivate and mentor team members
• Manage staff scheduling and resources
• Oversee daily operations and customer issue handling
• Implement strategies to improve customer satisfaction

What you’ll bring

• 4-8 years experience
• extensive knowledge of serialization (L1-L4)
• vision inspection on packaging lines
• line provisioning knowledge preferred

Nice to have

• 4-8 years experience
• serialization expertise
• vision inspection expertise
• line provisioning knowledge

Skills