Manager Retail Store Operations

About the role

Retail Store Operations team at Vodafone Store oversees the customer experience and sales performance across its retail locations. The Store Manager drives revenue targets, manages inventory, leads a team to deliver high‑quality service, and ensures compliance with health, safety, and operational standards. Based in Amritsar, India, this role works on‑site at the store with a focus on increasing footfall profitability and customer satisfaction.

What you’ll do

• Drive overall store performance and achieve sales targets
• Manage inventory levels and product placement to maximize revenue per footfall
• Ensure compliance with health, safety, and store operational guidelines
• Lead, coach, and develop store staff to deliver excellent customer service
• Monitor and improve customer satisfaction metrics such as TNPS and EQ
• Implement marketing promotions and store experience initiatives
• Control losses by minimizing pilferage and shrinkage
• Oversee store documentation, systems, and infrastructure upkeep

What you’ll bring

• Graduation required
• 1-4 years retail store management experience
• Proven revenue target achievement
• Cost management expertise
• Customer relationship management skills
• Strong communication abilities
• Technical knowledge of telecom products
• Ability to lead and develop a team

Skills

Education

Graduation