Global Services Specialist I, PEO

About the role

Global Services team at Paychex supports multiple workstreams across the business, delivering a seamless client experience. The Specialist handles inbound/outbound client communications via voice, email, or chat, resolves issues using Paychex tools, and documents interactions while ensuring compliance. Hybrid role based in Bengaluru with flexible shifts aligned to US rotations, offering structured training and growth opportunities.

What you’ll do

• Manages inbound and outbound client communications across voice, email, and chat channels
• Researches and resolves client issues, escalating complex matters as needed
• Documents all interactions and utilizes internal systems to support client needs
• Maintains product knowledge and ensures high‑quality customer experience
• Identifies process improvements and participates in training initiatives
• Collaborates with cross‑functional teams to meet shared goals
• Safeguards sensitive client information in compliance with policies

What you’ll bring

• 0-1 year customer service experience
• Effective verbal and written communication
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency with Microsoft Office and multi‑application workflows
• Adaptability, self‑motivation, and willingness to learn

Education

Bachelor’s degree