P
Hiring companyPaychex
Active listing
Global Services Specialist II, Payroll
Bengaluru, Karnataka, India Full-time On-site
About the role
Global Services Specialist II, Payroll on Paychex's Global Services team, delivering accurate payroll and HCM support to US clients. Handles client inquiries, ensures compliance, and maintains high‑quality deliverables in a fast‑paced, high‑volume environment. Bengaluru, India, on-site with flexible US rotational night shifts.
What you’ll do
- Respond to client inquiries adhering to SOPs and compliance standards
- Maintain high accuracy and efficiency across assigned tasks
- Communicate with internal teams to resolve client requests
- Conduct quality checks to minimize errors
- Manage client deliverables with professionalism and accountability
- Prioritize tasks in a high‑volume environment
- Support KPI/SLAs for optimal client experience
- Perform additional duties aligned with role purpose
What you’ll bring
- Bachelor's degree
- 6 months to 3 years payroll or customer service experience
- Proficiency in Microsoft Word and Excel
- Ability to navigate internal systems
- Strong attention to detail and accuracy
- Effective verbal and written communication
- Team collaboration and cross‑functional coordination
- Critical thinking and problem solving
Skills
Microsoft WordExcelClient ServicePayroll OperationsCompliance StandardsCross‑functional CoordinationQuality AssuranceProblem Solving
Education
Bachelor's Degree