Business Development Representative (SMB Account Growth Focus)

About the role

ZainTECH Sales Team drives revenue growth for SMB customers by expanding accounts and generating new business in the ICT and digital solutions space. The Business Development Representative manages a portfolio of SMB accounts, builds relationships, and executes upsell and cross‑sell initiatives while maintaining a healthy pipeline. Bengaluru office, on-site work model, with collaboration across Account Managers and Sales teams.

What you’ll do

• Own and grow a portfolio of SMB accounts, focusing on retention, upsell and cross‑sell
• Conduct regular account reviews to identify expansion opportunities
• Identify and pursue new SMB business through outbound prospecting
• Qualify opportunities by gathering requirements, decision‑makers, budgets and timelines
• Maintain accurate CRM records and pipeline hygiene in Salesforce
• Collaborate with Account Managers and Sales teams on account strategies
• Support broader sales initiatives and campaigns targeting SMB customers
• Consistently meet or exceed defined sales and activity KPIs

What you’ll bring

• 2-4 years B2B sales experience
• SMB account management background
• Inside sales or business development experience
• Experience in ICT, technology services or digital solutions
• Proven upselling and cross‑selling track record
• Ability to manage multiple short‑cycle opportunities
• Familiarity with Salesforce or similar CRM platforms
• Bachelor’s degree in business, marketing, sales or related field

Skills