SMB Account Manager

About the role

The SMB Account Manager role at Jio Platforms Limited, within the Sales and Distribution department in Gurugram, drives enterprise customer acquisition and account growth. Day-to-day work includes understanding customer needs, generating new sales, expanding existing relationships with tailored solutions, collaborating with the Solutioning team on product delivery, and managing complaint escalations and end-to-end sales cycle metrics. The position requires 7–12 years of experience with at least 5 years in corporate sales or account management.

What you’ll do

• Acquire customers and achieve targets for allocated accounts by building a thorough understanding of key customer needs and requirements
• Generate new sales that turn into long-lasting relationships
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Collaborate with the Solutioning team to provide products and services and ensure timely delivery to customers
• Maintain hygiene and control escalation matrix for customer complaints resolution
• Follow internal processes to ensure the end-to-end sales cycle and meeting account metrics
• Create customer profile as per the template for each account assigned
• Build and nurture account-focused relationships with prior account management experience

What you’ll bring

• Any graduation; MBA preferred
• 7–12 years total experience
• At least 5 years in corporate sales or account management in any industry
• Strong negotiation skills for competitive market selling
• Analytical ability to analyze data and situations for insights
• Effective communication skills to convey thoughts clearly
• Ability to deal with ambiguity and complete tasks on strict deadlines with little direction
• Leadership skills with an ownership mindset

Nice to have

Cloud and SaaS selling experience is preferable

Skills

Education

Any Graduation (MBA preferred)