Senior Loan Servicing Representative

About the role

Loan Servicing team at Wells Fargo focuses on supporting credit operations through efficient loan servicing processes. The Senior Loan Servicing Representative mentors junior staff, handles complex client inquiries, and drives process improvements within the loan servicing function. Hyderabad, India, on-site.

What you’ll do

• Support performance of less experienced Loan Servicing staff
• Provide lending support service in operations, documentation, and customer service to Credit teams
• Provide feedback and present ideas for process and tool improvements
• Perform administrative, transactional, operational, and customer support tasks
• Resolve complex client problems and inquiries
• Analyze issues and call trends to identify improvement opportunities
• Provide subject matter expertise and procedural guidance to junior staff
• Use independent judgment to review and file claims ensuring compliance
• Interact with internal peers and customers on loan servicing activities
• Participate in regional or team meetings and provide guidance and training

What you’ll bring

2+ years of Loan Servicing support experience

Skills