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Sales Manager DSA Retail
About the role
Sales Manager-DSA-Retail at Aditya Birla Housing Finance (ABHFL) in Janakpuri, Delhi, India. The role defines and executes sales plans for target achievement in conjunction with ABHFL Sales, managing the DSA network to drive retail loan disbursements. Day-to-day work includes scanning the local market and competitor offerings, reviewing DSA effectiveness, compiling MIS reports on disbursements, profitability, DSA performance, NPAs, and market expansion, and providing proactive feedback to DSA partners. The manager also identifies local business growth opportunities, works with DSA partners on prospect origination, communicates transaction status, deploys engagement schemes, and drives operational efficiencies across the customer lifecycle (Sourcing, Approval, Servicing, Collections) by interfacing with Risk, Operations, and Sales Governance.
What you’ll do
- Track and ensure efficient DSA business processes/operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
- Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)
- Adopt improved processes and best practices to enhance operational effectiveness, productivity and overall business contribution of DSAs for ABHFL
What you’ll bring
- Define and execute a plan for target achievement in conjunction with ABHFL Sales, considering competitive forces and local trends
- Scan the local market and competitor offerings periodically and work closely with the DSA network to tweak efforts accordingly
- Constantly review DSA network for effectiveness and drive operational efficiencies to ensure active DSA relationships work optimally
- Provide data for and compile periodic MIS reports for disbursements, profitability, DSA performance, NPAs, market expansion, etc., and use insights to provide DSA partners feedback proactively
- Identify local business growth opportunities and refine DSA engagements accordingly
- Work closely with DSA partners on identified prospects for relationship origination by deploying a partnership mindset and sharing product characteristics and USPs effectively
- Communicate with in-process prospects and DSA partners to ensure clarity on transaction status and proactively drive operational compliance for timely approvals
- Deploy schemes to drive DSA engagement, sales and profitability, ensuring dual focus on sales expansion and cost optimization