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Hiring companyWhatfix
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Lead Customer Success Manager
Bengaluru, Karnataka, India Full-time On-site
About the role
Customer Success team at Whatfix drives enterprise adoption of AI-powered digital guidance. The Lead Customer Success Manager owns the end‑to‑end customer journey, from onboarding to renewal, managing a $4M book of business and mentoring junior CSMs. Bengaluru, on‑site, with occasional travel to the US and alignment to US time zones.
What you’ll do
- Own full customer lifecycle post‑sales
- Drive product adoption and ROI through consultative guidance
- Conduct EBRs/QBRs and negotiate renewals
- Identify upsell/cross‑sell opportunities
- Mentor and coach junior CSMs
- Collaborate with product and marketing on feedback and case studies
- Optimize CS processes and initiatives
- Champion customer advocacy
What you’ll bring
- 8-10 years Customer Success in B2B SaaS
- Managed large enterprise accounts in the Americas
- Experience with Director‑level stakeholders
- Willingness to work US time zones (5:30 pm‑2:30 am IST)
- Travel to US once per year
Skills
Customer SuccessEnterprise SaaSStrategic ConsultingRenewal ManagementStakeholder EngagementMentoringCross‑sellProduct Adoption
Benefits
- Best‑in‑class medical insurance
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education sponsorship
- Uncapped incentives and bonus plans