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Hiring companyZeroFox

Verified yesterday

Team Lead, Customer Success

Bengaluru, Karnataka, India On-site

About the role

Customer Success team at ZeroFox drives scalable post‑sales support and platform optimization for SaaS clients. The Team Lead mentors a group of Customer Success specialists, defines KPIs, builds automated engagement workflows, and oversees technical platform configurations while collaborating with Product, Sales, and Support. Bengaluru, India – on‑site role with potential relocation assistance.

What you’ll do

  • Lead and mentor a Customer Success team delivering digital‑first engagement
  • Develop and refine scalable success strategies and KPI frameworks
  • Oversee platform configuration accuracy and health monitoring
  • Create playbooks and automation workflows for efficient processes
  • Advocate for customer needs with product and engineering teams
  • Drive continuous improvement in methodologies and platform efficiencies

What you’ll bring

  • 5+ years in Customer Success, Technical Support, or SaaS Configuration
  • Proven team leadership and mentorship experience
  • Expertise in digital customer engagement and automation
  • Strong knowledge of SaaS platform configurations and API integrations
  • Advanced data analysis and problem‑solving skills
  • Ability to collaborate cross‑functionally across product, sales, and support

Skills

Team LeadershipCustomer SuccessSaaS PlatformsAPI IntegrationsData AnalysisProcess AutomationCross‑functional CollaborationPlatform Optimization

Benefits

  • Competitive compensation
  • Community‑driven culture with employee events
  • Generous time off
  • Best‑in‑class benefits
  • Fun, modern workspace

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