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Hiring companyA.P. Moller - Maersk
Verified 6 days ago
Lead Logistics Customer Experience & Operations Team Lead
Chennai,India Full-time On-site
About the role
Lead Logistics Customer Experience & Operations Team Lead at Maersk GSC (India) P.L. drives end‑to‑end supply chain planning, visibility, and operational excellence across air, land, and ocean modes. Manages a team of 25–30 people, setting priorities, coaching, and ensuring delivery of performance metrics while collaborating with internal stakeholders, customers, and vendors. Based in Chennai, India, the role is on‑site with a 6PM‑3AM shift.
What you’ll do
- Lead and manage a team of 25–30 employees
- Set daily priorities and ensure task completion
- Collaborate with internal teams, customers, and vendors
- Drive UAT for system changes and process enhancements
- Support leadership with data analysis for strategic planning
- Lead projects supporting organizational goals
- Implement digital tools and dashboards
- Maintain service quality and operational objectives
What you’ll bring
- 8 years overall professional experience
- 2 years people management
- Proven stakeholder management
- Experience in UAT and system change
- Data analysis for strategic planning
- Project management
- Digital platform proficiency (Power BI, Tableau, Power Automate)
- Leadership in fast‑paced environment
Skills
Supply Chain PlanningTeam LeadershipStakeholder ManagementData AnalysisProject ManagementDigital ToolsProcess ImprovementPerformance Metrics
Benefits
- Competitive salary
- Health and wellness benefits
- Paid time off
- Professional development opportunities
- Employee assistance program