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Hiring companyA.P. Moller - Maersk
Verified today
Lead Logistics Customer Experience and Operations Specialist
Pune,India,India Full-time On-site
About the role
Maersk GSC (India) leads global logistics operations, ensuring seamless supply chain execution for customers. The Lead Logistics Customer Experience and Operations Specialist manages end-to-end shipment file activities post‑booking, handles documentation, updates systems, and collaborates with FinOps and Customer Service to resolve queries and exceptions. Pune, India, on-site role with flexible working arrangements.
What you’ll do
- Manage end-to-end shipment file activities post booking
- Create bookings and provide booking support
- Handle documentation and ensure accurate system updates
- Collaborate with FinOps for operational finance activities
- Resolve customer queries and manage case handling
- Identify and communicate exceptions proactively
- Support Customer Service in query resolution and escalations
- Coordinate with internal stakeholders (CS, Ops, Finance)
What you’ll bring
- Bachelor's degree
- Fluent English
Skills
File ManagementBooking SupportDocumentationSystem UpdatesFinOps CoordinationCustomer Service
Benefits
- Impactful global operations role
- Professional growth opportunities
- Innovation with technology and continuous improvement
- Global exposure across geographies
- Flexible work‑life balance