AM
Hiring companyA.P. Moller - Maersk
Verified 3 days ago
Customer Experience Agent, Lead Logistics
Airoli, India Full-time Hybrid
About the role
Maersk Global Supply Chain team drives integrated logistics solutions worldwide. The Customer Experience Agent, Lead Logistics supports supply chain operations by coordinating with shippers, managing onboarding, invoicing and FCR processes, and handling customer queries. Based in Airoli, India, hybrid work model with on‑site presence as needed.
What you’ll do
- Manage supply chain operations and ensure smooth execution of customer activities
- Coordinate with shippers and internal stakeholders to resolve queries
- Oversee customer onboarding, relationship management and support
- Handle invoicing and ensure accurate processing
- Manage FCR process compliance
- Coordinate customer channels and case resolution
- Support contract, dispute and other experience‑related activities
What you’ll bring
- 0–3 years SCM/logistics/shared services experience
- Customer interaction experience preferred
Benefits
- Impactful global operations role
- Professional growth pathways
- Innovation with technology focus
- Global exposure across geographies
- Flexible work‑life balance
Education
Graduate