AM
Hiring companyA.P. Moller - Maersk
Active listing
Lead Logistics Customer Experience & Logistics Specialist
Chennai,IN,India Full-time On-site
About the role
Maersk Global Supply Chain team drives integrated logistics solutions worldwide. The Lead Logistics Customer Experience & Logistics Specialist executes end‑to‑end SCM operations, tracks milestones, prepares accurate reports, and handles customer queries across 3PL/4PL workflows. Chennai, India, on-site role with flexible working arrangements.
What you’ll do
- Execute end‑to‑end SCM operational activities including milestone tracking and exception handling
- Ensure accuracy and timeliness of daily, weekly, and monthly deliverables such as PO trackers and KPI reports
- Support high‑volume, multi‑client operations while adhering to SLAs and process guidelines
- Coordinate vendor activities, shipment tracking, and data validation across 3PL/4PL workflows
- Manage customer queries, follow‑ups, and basic escalations with ownership
- Prepare operational reports with high data accuracy
What you’ll bring
- 3–5 years of experience in SCM/logistics/shared services
- Experience in customer interaction roles preferred
Skills
SCM OperationsMilestone TrackingReportingCustomer Interaction3PL CoordinationData Validation
Benefits
- Impact: Contribute directly to global operations
- Opportunity: Professional and personal growth pathways
- Innovation: Work with technology and continuous improvement
- Global Exposure: Collaborate across geographies and cultures
- Work‑Life Balance: Flexible working arrangements
Education
Graduate