Senior Customer Success Associate

About the role

Customer Success team at Trackier empowers global marketers with a SaaS platform that drives growth and conversions. The Senior Customer Success Associate leads product demos, onboarding, and technical integrations, translating complex SDK/API concepts into actionable guidance for customers. Works on-site in Noida, collaborating with Sales, Product, Engineering, and Support to ensure successful implementations and long-term customer success.

What you’ll do

• Lead product demos and onboarding sessions tailored to each customer’s goals
• Own end‑to‑end onboarding journey from kickoff to go‑live
• Implement SDK/API integrations, tracking setup, validation, and troubleshooting
• Translate technical capabilities into business outcomes for customers
• Manage multiple onboarding projects, tracking progress and timelines
• Provide documentation, best practices, and proactive guidance
• Collaborate with Sales, Product, Engineering, and Support to remove blockers
• Own customer issues and drive resolution with urgency

What you’ll bring

• 2-5 years technical customer success experience in B2B SaaS
• Bachelor's degree in Engineering (B.Tech/BE) required
• Strong understanding of SDKs, APIs, pixels, and attribution ecosystems
• Experience leading product demos and onboarding sessions
• Hands‑on experience with SaaS marketing or attribution platforms
• Ability to simplify complex technical concepts for diverse stakeholders
• Proven ability to manage multiple customer implementations
• High proficiency using AI tools to improve productivity

Benefits

• Exposure to global customers and large‑scale SaaS products
• Opportunity to influence product and business outcomes
• Collaborative fast‑paced environment with continuous learning
• Competitive remuneration and comprehensive medical insurance
• Five‑day workweek culture with professional growth support