Senior Customer Success Manager

About the role

Customer Success Team at MoEngage drives enterprise adoption of its AI‑powered engagement platform. The Senior Customer Success Manager guides closed leads through technical integration, consults on data flows and APIs, and champions product adoption to grow accounts. Based in Gurugram with a hybrid model requiring three days onsite per week, the role also serves as a product evangelist for top internet companies.

What you’ll do

• Onboard closed leads with integration support
• Serve as primary point of contact for account growth
• Advise clients on optimal use of MoEngage platform
• Act as product evangelist for top internet companies
• Own post‑sales relationship and drive customer expansion

What you’ll bring

• 5+ years SaaS presales or technical account management experience
• Strong background in mobile ecosystem and app marketing
• Proven ability to integrate APIs and data flows
• Excellent written and verbal communication skills
• Experience advising enterprise clients on platform adoption
• Empathy and client‑facing mindset

Skills