Lead Customer Success

About the role

Customer Success at FieldAssist drives the adoption and retention of the SaaS platform for CPG companies. The Lead Customer Success will configure the software, onboard clients, establish success policies, and mentor new team members while managing multiple accounts. Gurgaon office, on-site work model, with opportunities to influence product and process improvements.

What you’ll do

• Configure and tailor the platform to client needs
• Lead onboarding and ensure quality execution for multiple clients
• Develop and enforce customer success policies and best practices
• Drive upsell opportunities for new features
• Provide technical training and mentorship to clients and new hires
• Identify and implement process improvements across technical and cultural dimensions

What you’ll bring

• 3+ years in customer success or account management
• Experience with SaaS product lifecycle
• Collaboration across product, sales, and delivery teams

Skills