Loan Servicing Representative - Mortgage

About the role

Wells Fargo is seeking a Loan Servicing Representative to support the Loan Servicing functional area and processes in Hyderabad, India. The role involves reviewing, researching, analyzing, and submitting moderately complex mortgage claims, handling inquiries from customers, title companies, vendors, and internal personnel, and ensuring compliance with federal, state, client, and company policies. You will receive direction from Loan Servicing supervisors, escalate non-routine questions, and provide guidance to less experienced peers.

What you’ll do

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various ar
• Receive direction from Loan Servicing supervisors
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

What you’ll bring

1+ year of Loan Servicing support experience, or equivalent demonstrated through work experience, training, military experience, or education

Skills