Branch Operations Head

About the role

The Branch Operations Head at Axis Bank in New Delhi manages daily branch operations, overseeing customer sales officers and tellers to drive productivity, cross-sell, and financial targets. The role ensures compliance with banking regulations, resolves customer complaints, handles audits, and maintains cash and income controls. Branches serve as the face of Axis Bank for retail customers, supporting deposit mobilization and customer engagement.

What you’ll do

• Direct daily branch operations including cash, clearing, transfers, ECS/RTGS/NEFT, deposits, account opening, and customer service with tellers and customer service officers
• Resolve all customer complaints and issues while maintaining high service standards
• Establish and strengthen key customer relationships to generate sustained business
• Drive growth in account balances and achieve aggregate cross-sell points targets
• Maintain cash balance as per Cash Retention Limit and control leakage of income, office accounts, and anti-money laundering
• Ensure compliance with banking rules, regulations, and procedures; review vault register and manage overdue accounts
• Review branch operations reports and track exceptional transactions
• Handle internal and external audit processes and address audit queries promptly

What you’ll bring

• Graduation or Post-Graduation (MBA-Marketing preferred) from a recognized institute
• 7 to 9 years of relevant experience
• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Ability to manage complex client situations
• Ability to handle pressure and meet deadlines
• Good verbal and written communication in English and the local language
• Ability to manage risk and uncertainty within a dynamic priority-setting environment

Skills

Education

Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute