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Hiring companyIDFC FIRST Bank
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Branch Relationship Manager - Emerging Market
Sri Ganganagar, Rajasthan, India Full-time
About the role
The Branch Relationship Manager - Emerging Market role within Branch Banking deepens relationships with branch banking accounts and ensures best-in-class customer service in rural markets. Day-to-day, the incumbent understands client needs, maintains updated product knowledge, generates leads, deepens account penetration, ensures KYC-compliant account openings, engages customers with mobile/net banking and deposit products, maintains account health and average monthly balance, resolves queries, recommends process improvements, and supports livelihood and community development initiatives. This full-time position is based in Sri Ganganagar, Rajasthan, India.
What you’ll do
- Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer
- Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent
- Deepen the relationship with existing customers of the branch
- Ensure completion of account opening formalities with strict adherence to KYC norms (Field verification Mandatory)
- Engage customers with multiple products at the time of account Opening (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation)
- Ensure account usage & constantly maintain health of account
- Ensure superior customer service to capture larger wallet share of population
- Execute resolution of customer queries and issues
What you’ll bring
- Graduate - Any
- 2-5 years of banking experience
- Knowledge of KYC norms
- Knowledge of Mobile banking and Net banking registration
- Knowledge of Recurring Deposit and Fixed Deposit activation
- Customer service skills
- Lead generation skills
- Account penetration skills
Skills
KYC normsMobile bankingNet banking registrationRecurring DepositFixed Deposit activationCustomer serviceLead generationAccount penetration
Education
Graduate - Any