Hardware Operations & Client Support Specialist

About the role

Fiserv, a global fintech leader, seeks a Hardware Operations & Client Support Specialist in Thane, India. This on-site role manages end-to-end hardware order lifecycles and resolves client issues via Salesforce. The specialist coordinates logistics, ensures SLA compliance, and partners with cross-functional teams to drive satisfaction.

What you’ll do

• Serve as primary point of contact for client service requests and product issues
• Manage end-to-end hardware order lifecycle including entry, tracking, and returns
• Create, monitor, and resolve cases in Salesforce aligned to SLA expectations
• Investigate and resolve shipping, inventory, and device discrepancy issues
• Coordinate shipping logistics, reroutes, and claims with carriers and warehouse teams
• Provide operational support for hardware devices and escalate technical issues
• Liaise across Deployment, Maintenance, IT, Billing, and Logistics teams
• Participate in SLA reporting and performance tracking meetings

What you’ll bring

• Strong organizational and problem-solving skills for high-volume workloads
• Effective written and verbal communication with a client-focused mindset
• Proven ability to collaborate across cross-functional teams
• High attention to detail in order processing and documentation
• Ability to independently manage escalations and troubleshoot complex issues

Nice to have

Proficiency in operational systems including Salesforce, OneSource, and logistics platforms

Skills