Hardware Operations & Client Support Specialist

About the role

Hardware Services at Fiserv supports global financial institutions by managing end‑to‑end hardware order lifecycles, logistics, and issue resolution. The Specialist processes orders, tracks shipments, resolves cases in Salesforce, and coordinates with Deployment, Maintenance, IT, Billing, and Logistics teams to meet SLA targets. Based in Thane, India, on‑site work with occasional cross‑functional collaboration.

What you’ll do

• Manage hardware order lifecycle from entry to returns
• Create, monitor, and resolve cases in Salesforce ensuring SLA compliance
• Investigate and resolve order, shipping, inventory, and device issues
• Coordinate shipping and logistics with carriers and warehouse teams
• Provide operational support for hardware devices and escalations
• Partner with cross‑functional teams to drive issue resolution
• Support inventory lifecycle activities and reconciliation
• Participate in SLA reporting and performance tracking

What you’ll bring

• 2+ years Salesforce case management
• 2+ years order management processes
• 2+ years shipment tracking and carrier coordination
• 2+ years inventory tracking and hardware replacement workflows
• 2+ years operational support tools and queue management in high‑volume environment

Skills