WF
Hiring companyWells Fargo
Active listing
Lead Systems Operations Engineer
Hyderabad, India Full-time On-site
About the role
Systems Operations team at Wells Fargo ensures the reliability of banking infrastructure and critical applications. The Lead Systems Operations Engineer drives major incident response, leads complex system initiatives, and collaborates with global technical peers to resolve outages and improve processes. Hyderabad, India, on-site, 24/7 on-call rotation.
What you’ll do
- Lead complex, high‑impact system initiatives
- Provide high‑level systems consultation to technology teams
- Drive major incident response and reduce MTTR
- Collaborate with global infrastructure and application teams to resolve outages
- Analyze and recommend solutions for recurring problems
- Manage resource capacity and cost for the team
- Facilitate virtual enterprise‑level meetings for production events
- Ensure compliance with SLA/SLO performance goals
What you’ll bring
- 5+ years systems engineering or technology architecture
- Experience with incident, problem, and change management
- Proficiency with monitoring tools such as Netcool, Big Panda, ServiceNow, Splunk
- Leadership of major incident bridges and on-call coordination
- Knowledge of network, storage, OS, DB, and cybersecurity domains
- Ability to work 24/7 rotational shifts
- Strong communication and stakeholder management
- Mentoring and talent development
Skills
Incident ManagementProblem ResolutionChange ManagementMonitoring ToolsNetwork InfrastructureSystem ArchitectureLeadershipOn‑call