WA
Hiring companyWeekday AI
Verified yesterday
KAM Lead
Delhi,Delhi,India Full-time On-site
About the role
Weekday AI Client Team leads strategic customer relationships and drives growth for enterprise accounts. The KAM Lead mentors a high‑performing Key Account Management team, develops account strategies, and collaborates with Sales, Customer Success, Operations, Product and Leadership to expand revenue. Noida, India, On-site, relocation assistance may be considered.
What you’ll do
- Lead, mentor and manage a team of Key Account Managers
- Develop and execute account growth strategies to increase retention and revenue
- Monitor account health and ensure superior customer experience
- Identify upselling, cross‑selling and expansion opportunities
- Collaborate with cross‑functional teams to deliver seamless engagement
- Conduct business reviews and provide strategic recommendations
- Forecast revenue, pipeline growth and renewal opportunities
- Establish best practices and improve team efficiency
What you’ll bring
- 5+ years experience in Key Account Management
- Proven leadership of KAM teams
- Strong stakeholder management
- Experience with enterprise/strategic accounts
- Analytical decision‑making
- Excellent communication and presentation
- Familiarity with CRM platforms (Salesforce, HubSpot, Zoho, Microsoft Dynamics)
- Bachelor's degree in Business Administration or related field
Skills
Team LeadershipStakeholder ManagementAccount StrategyRevenue ExpansionCRM PlatformsCustomer RetentionCross‑Functional CollaborationPerformance Forecasting
Education
Bachelor's degree in Business Administration