Network Engineer / Product Support Engineer

About the role

Support – Quvia's platform uses AI/ML to orchestrate connectivity across satellite, terrestrial and hybrid networks, enabling reliable data movement for aviation, maritime and energy customers. As a Product Support Engineer you’ll provide advanced technical support, troubleshoot complex routing, switching and security issues, serve as the primary customer contact, manage escalations and collaborate with internal teams to ensure timely resolutions. Chennai, Tamil Nadu, India – on-site work model.

What you’ll do

• Provide advanced technical support to customers
• Analyze and troubleshoot network issues
• Serve as primary point of contact for technical assistance
• Escalate unresolved problems to engineering
• Collaborate with internal and external teams
• Document solutions and share knowledge
• Stay updated on network engineering trends

What you’ll bring

• 3-5 years network engineering support
• Strong TCP/IP fundamentals
• Wireshark and SNMP experience
• CCNA or CCNP certification
• Excellent communication skills
• Ability to work fast‑paced environment

Nice to have

• Technical assistance center experience
• Routing and switching basics
• Familiarity with VMware ESXi

Skills

Benefits

• Collaborative and innovative environment
• Domain exposure to aviation and maritime
• Performance‑based bonus
• Cross‑functional team opportunities
• End‑to‑end product experience