S
Hiring companySamsara
Verified today
Product Support Engineer
Bengaluru,India Full-time Hybrid
About the role
Product Support Engineer III on Samsara’s Engineering Support team, driving mobile‑app reliability for global fleets. Leads complex investigations across Android/iOS, collaborating with Mobile Experience, Routing & Dispatch, and Product to root‑cause issues and shape roadmap. Bengaluru, India, on‑site with hybrid flexibility.
What you’ll do
- Lead L3 investigations
- Partner with engineering & product
- Communicate with stakeholders
- Mentor L2 engineers
- Drive product improvements
What you’ll bring
- 8+ years technical support
- Mobile app troubleshooting Android/iOS
- Root‑cause analysis
- JIRA/ RFC reading
- English communication
Nice to have
- BS Computer Science or related
- Experience with fleet/telematics
- Data analysis Python/SQL
Skills
Mobile troubleshootingRoot‑cause analysisJIRAPythonSQLTelemetryIncident responseMentoring
Benefits
- Remote model
- Professional development stipend
- Health & parental leave
- Equity potential
- Performance bonus
Work authorisation
No