TC
Hiring companyTATA CONSULTANCY SERVICES LTD.
Active listing
Customer Service Agent
Bengaluru,India Full-time On-site
About the role
Business Process Services team at TATA CONSULTANCY SERVICES provides customer support for banking products. The Customer Service Agent handles inbound calls and service emails, authenticates customers, resolves queries on accounts, cards, payments and digital banking, and meets performance targets. Bengaluru office, on-site work model, relocation assistance available.
What you’ll do
- Handle inbound customer calls and service emails per SLAs
- Authenticate customers and record interactions in CRM
- Resolve queries on accounts, cards, payments, and digital banking
- Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets
- Follow schedule adherence and real-time instructions from RTA/WFM
- Tag and update case dispositions; maintain email templates and tone guidelines
- Adhere to information security, data privacy and KYC guidelines
- Participate in training, nesting, and periodic re-certifications
What you’ll bring
- 1-7 years experience in customer service
- Basic BFSI concepts and KYC procedures
- Proficiency with CRM and ticketing systems
- MS Office and email etiquette
- Typing speed 35+ wpm
Skills
Customer ServiceBFSI KnowledgeCRMCall HandlingEmail SupportData Entry