About the role

Customer Service Agent at IBEX handles high-volume calls, resolves insurance queries, and supports members with problem-solving and critical thinking skills.

What you’ll do

Answer high volume incoming calls
Determine member needs and provide solutions
Use multiple computer programs simultaneously
Resolve concerns using problem solving and critical thinking

What you’ll bring

18 years of age or older
High School Diploma or equivalent
Customer service experience

Nice to have

Healthcare or insurance industry experience
Commitment to customer experience
Passion for learning; training provided
Time management and organizational skills
Strong analytical and problem‑solving abilities
Adaptability under fast‑paced, changing priorities
Excellent computer navigation skills
Independent and team work capability
Multi‑tasking with simultaneous resource navigation
Excellent written and verbal communication

Skills

Problem solvingCritical thinkingComputer navigationMulti‑taskingCommunicationTime managementOrganizational skills

Education

High School Diploma or equivalent